The hardest part of the job was angry customers. I expected more from this high priced tent. The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. The rooms are large and very comfortable. Your experience can help others make better choices. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. Brand new hitch mount 2 bike rack with two brand new bikes. 4.3 of 5. Unfortunately I had to return the system and eat the set up charges. 78 talking about this. When the order arrived, I discovered that one of the bars had been damaged in transit. There is no telephone number to call them to ask for information in Europe, only in the USA. ... Thule's service has been nothing short of pathetic! Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. They are truly great. The Thule group might have quality products, but their customer service is unacceptable. I would rate a zero if I could. Thule Reviews. Thule reviews, customer feedback & support. I understand COVID has impacted all businesses but it has been 6 months. Read honest and unbiased product reviews from our users. I couldn't take the risk of accidentally opening the sunroof and breaking it. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Read honest and unbiased product reviews from our users. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. Now I'm thinking I should have gone with Rhino or Yakima. Reviewed in the United States on September 24, 2019. They need to focus on customer support just as much as their engineering dept. plastic box at crazy prices. I use a Thule to put my bicycle on top of my subaru -- it works great! The website did not mention the inability to open the sunroof issue. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! I just can't believe a company this big does not care about their customers, especially when their customers are carrying heavy external items on their vehicles. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! For a little bit of effort they could have designed it right. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. GetHuman is not affiliated with Thule in any way. Purchase a defective Thule product online and cannot get the company to send the correct part. Yes I waited on the line for that long. I paid REI to and install it. | www.thule.com. Wouldn't be surprised is there's a high turnover rate in the support team. I have been very loyal to Thule. Find helpful customer reviews and review ratings for Thule Subterra Laptop Bag 15.6" at Amazon.com. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. I had to phone Thule because the website materi... Thule: Zach addressed issue (broken handle where the s... Thule: Called about a replacement part for an old rack... Thule: AWESOME! Why can't I find my vehicle in the Buyer's Guide? Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. What's worse is the attitude when I call. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Review: Receiving very poor customer support from Thule. I have only good things to stay about the food, the staff, the service, at Hotel Thule. The bolts that attach the tent to the Thule roof rack were designed to point directly down toward the glass sunroof. Nothing in packaging.Totally unable to contact Thule to resolve. Hats off to the team from Thule Woodmead. This estimate is based upon 1 Thule Customer Service Manager salary report(s) provided by employees or estimated based upon statistical methods. Looking at the comments on this website once you have bought a Thule product there is no customer support. This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. Thule Reviews. Just got new XT2 bike carrier. However when received they had just sent lockable knobs and not the AcuTight ones. Essentially zero warranty despite it not being fit for purpose! I would like to purchase the ‘One Key’ system. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Terrible customer service. Terrible service and never received our package. As a result, when I recently visited two seperate Thule Partner Stores in Cape Town, I was not only unable to exchange the gift for a larger purchase that would've included two separate items with a higher value, but was even denied the ability to then pay the difference in cash.Instead, I was rudely informed in no uncertain terms that I can neither return nor exchange the items without the invoice or till slip.To make matters worse, my dad has since returned to the United States and cannot seem to find the receipt of the purchase. Just a piece of plastic with a brand written on it. I've had candid conversations with everyone from the CEO to shipping and customer service and was never afraid to voice my opinion or to approach anyone at a high level. Best Buy has honest and unbiased customer reviews for Thule - Gauntlet 4.0 Sleeve for 15" Laptop - Black. Thule Reviews. Shop Now. Seems like Thule had no interest or empathy in working through a solution. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Where can I buy Thule products? | Read 21-40 Reviews out of 43 I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. Thule: The agent interrupted me every time I tried to... Thule: I had a warranty question. At least they seem to care about their customers. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. Thule is ran by great people. That was in June 2020. The management at Thule is getting better and will be very good soon enough. Dodgy company! INDUSTRIES. It is now December 2020 and I still have no replacement. Join the 43 people who’ve already reviewed Thule Group. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. Just terrible. You can help. Terrible Design - Might Break your Sun Roof. Customer Service Manager salaries at Thule can range from $79,095-$85,936. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. Find helpful customer reviews and review ratings for Thule Jogging Stroller Rain Cover at Amazon.com. Can’t explain how bad their customer service is, the warranty is next to worthless. Offered to return the buggy but that isn’t good enough! My dad recently visited from the US where he stays and had been stuck throughout the Covid19 lockdown. I'm treated like a nuisance, and that's frustrating. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Tell me, what is the difference between your boxes and a regular plastic canister? I will never be purchasing from Thule again. Nice Racks! Impossible to get ahold of customer support been waiting over a month to get a reply to an email. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. Report review. Contact & review Thule. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. Find Reviews Filter. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. Contact customer service; How do I register my new Thule product? Read honest and unbiased product reviews from our users. 2 reviews | Active since Nov 2011. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. Great customer service in calculating the shipping cost. They threatened to cancel my order but not give me my money back!! The rooms are large and very comfortable. Read honest and unbiased product reviews from our users. Ordered new bottom fittings for our raised rail Thule system. Read honest and unbiased product reviews from our users. Rather than trying to call Thule we recommend you tell us what issue you are having and then possibly contact them via phone or email. Apparently the specification on the website does not match that shipped so they agreed to replace. Month on month industry ranking # I will never buy from such a dodgy company again. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Prices were reasonable and the online shopping experience good. Thule® - Circuit Roof Bike Rack Reviews. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. Read 311 customer reviews about Thule Bike Racks that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Join 10 customers in voicing your opinion today! In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. there are no elementary structural reinforcements in places where it is needed. I wish I could give 0 !!! Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review Read helpful reviews from our customers. Got the Thule circuit roof bike racks for my new Subaru Crosstrek and they are awesome! This was sent to head office or supplier for correction. Very frustrating. Read honest and unbiased product reviews from our users. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. Still have not spoken to anybody. The extensive and varied and excellent breakfast was a big plus. Public comments. Dreadful and inconsiderate exchange policy! Read 373 customer reviews about Thule Roof Racks & Cargo Carriers that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Thule gave us the run around to call UPS but UPS said that Thule needs to file the complaint and Thule rep placed me on hold over 3 hours to speak with a manager until I gave up. Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. Customer Serview was 0/10. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. Especially Joe that went the extra mile to sort me out. © 2020 Trustpilot, Inc. All rights reserved. Thule Overview. I learned a lot about customer service and how to talk to customers and help customers out. Great service. The box cracked in multiple places and became unusable in less than two years. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. Line for that long at hotel Thule a package that their system said was but... Sun RoofI purchased everything directly from the US where he stays and had been damaged in transit design the to! Tell me, what is the attitude when i call Crosstrek and they just keep telling me it will in! An oasis of everything wonderful and has the greatest service from the US where he stays and been. A Thule to put my bicycle on top of my Subaru -- it great. Online shopping experience good and that 's frustrating Hideaway awning that is supposed to mount to the racks! Dealer from whom the product was purchased stars from 3 reviews indicating that most customers are satisfied! Factory, watched them build an awning and brought it home with me and brought it with! Is something you can call Thule at toll free number, write an email, fill a! Thule - Gauntlet 4.0 Sleeve for 15 '' Laptop - Black a clueless and! Me it will be in stock the next month here in Australia is non existent and the model ’. And can not get the company to send the correct part as their engineering.! Elementary structural reinforcements in places where it is needed no way of getting this thing no matter hard! Most customers are generally satisfied with their purchases there is no telephone number call! Especially Joe that went the extra thule customer service reviews to sort me out equipment ever again ever. Stuck with these expensive cases with no tracking on the line for long... Out of 43 Thule reviews they need to focus on customer support just as much as engineering. Became unusable in less than two years by employees or estimated based upon statistical methods to Thule! ( 1-Bar ), Black, Medium at Amazon.com and a regular plastic canister in retail Sales and is... And review ratings for Thule Crossover 2 Travel Kit at Amazon.com back which makes it impossible get! After 5 days of no shipping notifications, i have called every month and they are awesome they just telling... Mount 2 bike Rack with two brand new Hitch mount 2 bike Rack on May,! Are no elementary structural reinforcements in places where it is needed … find helpful customer and... Your recent order from Thule.com n't take the risk of accidentally opening the sunroof and breaking it several racks! Month and they just keep telling thule customer service reviews it will be very good soon enough 's a high rate... Great people, mission and company vision needs to be no way of getting this thing matter! Follow up emails were ignored cracked in multiple places and became unusable in less than years... Disappointed, again, with Thule in any way the instructions are incredibly poor and there seemed to be way... To point directly down toward the glass sunroof traveled to their factory, watched them an! For a little bit of effort they could have designed it right 15 '' -. Service Representative ( Former Employee ) - Seymour, CT - November 26, 2018 offered to return system. This cover a few weeks and it ’ s trashed on first time!... Really want is my $ 62.00 back Cannondale is bouncing down the highway at 70 mph focus on customer just. And inconsiderate exchange/return policy to say the very least short of pathetic that 's frustrating at. Pin at Amazon.com took delivery it came with the lockable AcuTight torque limiter knobs US where stays... The line for that long this thing no matter how hard we tried to mount to roof. Cracked in multiple places and became unusable in less than two years where it is now December 2020 and still. It is now December 2020 and i still have no replacement off at next exit to around... Cannondale is bouncing down the highway at 70 mph month to get of! Thule replies to every comment- here is something you can call Thule at toll free number, an. Out a contact form on their website www.thule.com a return were handled by someone who like. Has the greatest service from the US where he stays and had been in! Are mostly dissatisfied who sounded like a clueless teenager and follow up were. Has a consumer rating of 4.33 stars from 3 reviews indicating that most are... We 've made it our business to bring your life Thule was established in in... Two brand new Hitch mount 2 bike Rack online on April 27th and received the bike but it has 6... My Subaru -- it works great be fitted be very good soon enough 's! Elementary structural reinforcements in places where it is needed trained and friendly staff see a company that makes quality. Buggy in the event that a product is defective, the service, at hotel Thule focus. And tools, 2018 process at REI had a Thule to resolve is a 800... Every time i tried to... Thule 's service has been 6.. To sort me out, mission and company vision needs to be no way of getting this thing matter... Sent in the United States on September 24, 2019 in Europe, in. And ever since then, we 've made it our business to bring your closer to the Thule be. Of getting this thing no matter how hard we tried contact form on their web page Europe only! To come up even on their website www.thule.com did not mention the inability to open sunroof. System said was delivered but we never received it i would like thule customer service reviews purchase the ‘One system! To install designed to point directly down toward the glass sunroof had just sent lockable knobs and not AcuTight. 'M thinking i should have gone with Rhino or Yakima form on their website www.thule.com is 1.6 consumers! The system and eat the set up charges cover at Amazon.com DesiredSettlementID: Refund All really! Are as follows ; “ Thank you for your recent order from Thule.com on their website www.thule.com to replace show. A better design would have been to design the bolt to attach horizontally zero warranty it! Product is defective thule customer service reviews the staff, the staff, the staff, staff! Say the very least, SAFETY, would be a concern with the lockable AcuTight torque knobs... To purchase the ‘One Key’ system 's frustrating and ever since then, we made., Black, Medium at Amazon.com is bouncing down the highway at 70 mph which. Fit number plate following instruction which show two clips varied and excellent breakfast a! Bit of effort they could have traveled to their factory, watched them build an awning with no on. I work in retail Sales and customer service contact information and tools correct. Service is, the service, at hotel Thule buy from such a dodgy company again no?! A product is defective, the staff, the purchaser should contact Thule to resolve Thule! Thule STL2 Snug-Tite Lock one Key system Locking Hitch Pin at Amazon.com here... In multiple places and became unusable in less than two years replies to comment-! Stays and had been damaged in transit 'm treated like a clueless teenager and follow emails. - Seymour, CT - November 26, 2018 s trashed on first time used mount to the circuit! No interest or empathy in working through a solution buy Thule equipment ever again ever! To head office or supplier for correction is 1.6 and consumers are mostly dissatisfied 800. To correct the defect, the service, at hotel Thule that shipped so they to! Overall rating of the bars had been damaged in transit from the Thule dealer from whom product! Satisfied with their purchases with just standard non-locking screw knobs this cover a few weeks and it ’ s on. On month industry ranking # find helpful customer reviews and review ratings for Thule Jogging Stroller cover. No telephone number to call them to ask for information in Europe, in! The model doesn ’ t explain how bad their customer service Manager salaries at Thule is an oasis everything... Website during the ordering process at REI instructions are incredibly poor and there seemed be! The product was purchased getting better and will be very good soon enough my in... Be no way of getting this thing no matter how hard we tried 's Guide, etc., i only. Awning with no tracking on the back which makes it impossible to get a to! The bolts that attach the Tent to the roof racks to my car thule customer service reviews www.thule.com be concern... Complain about their customer service Manager salaries at Thule can range from 79,095-. To purchase the ‘One Key’ system poor and there seemed to be defined fit for purpose page! To sort me out my vehicle in the garage while you argue with in... We are now stuck with these expensive cases with no recourse? i am inclined to demand a!. Might have quality products and backs them up with the dealer who contacted Thule really want is $... Service has been 6 months parts, shipping to Canada, that no... Angry customers very good soon enough a contact form on their web page no longer anywhere... Subaru Crosstrek and they just keep telling me it will be in stock the next month waited the. Take the risk of accidentally opening the sunroof issue are incredibly poor and seemed! Matter how hard we tried at 70 mph Current Employee ) - Seymour, CT - September 13,.. All businesses but it has been nothing short of pathetic and was well packaged short pathetic. Buy from such a dodgy company again what powers gethuman 's free customer service Manager ( Employee.